Contact Us
Last updated: 26 April 2026
Five inboxes, one job: get your message to the right pair of eyes quickly. Editorial corrections do not need to share an inbox with partnership pitches, and privacy requests have their own legally-required handling timeline. Pick the address that fits and we'll usually reply inside 24-48 working hours.
Direct addresses
General enquiries and reader feedback
For anything that does not fit the more specific categories below — questions about a review, comments on the site, suggestions for casinos we should look at, broken links, factual nits we should check. If you point at a specific review, please paste the URL so we can get to it without searching.
Editorial corrections and review queries
If you have spotted an error in something we published — a wagering figure that's wrong, a withdrawal time that's outdated, a payment method that no longer exists, a licence number we've recorded incorrectly — write to this address. The message lands directly with Oliver and the editor on rota that week. The full correction procedure (response time, what we change, how we mark the change) is on the Editorial Policy page. Press queries and interview requests come here too.
Partnerships and operator queries
Affiliate programme proposals, network introductions, integration questions. Worth flagging up front: a partnership does not buy a positive review or a higher rating. We have published low ratings for partner casinos and we will keep doing so. The full split between commercial and editorial is documented on the Affiliate Disclosure page. If you're approaching us anyway, please include the licence(s) the operator holds, the proposed offer for UK players, and a contact name on your side.
Privacy and data-protection requests
Use this address for any UK GDPR right — access, rectification, erasure, restriction, portability, objection, withdrawing consent. We acknowledge requests within 72 hours and substantively reply within 30 days, as required by law. The full breakdown of rights and the response process is on the Privacy Policy page. Cookie-specific questions are handled here too; the cookie list itself is on Cookie Policy.
Press
Journalists looking for a quote on UK iGaming, regulatory developments, bonus market trends or responsible-gambling questions — Oliver is usually able to comment within 24 hours if the deadline allows. Please include your outlet, the angle, the deadline and whether attribution should be by name or by title.
Things we cannot help with
Important to be straight about this. We are an editorial site, not a casino — so the issues below need to go elsewhere.
- Issues with your account at a specific casino. Lost balance, frozen funds, KYC document rejections, withdrawal disputes, bonus confiscation. These can only be resolved by the operator's support team. If their response is unsatisfactory, escalate to their licensing authority — for UKGC-licensed operators that route is via the Gambling Commission's complaints page; the relevant authority for offshore operators will be named in the review.
- Disputed gameplay outcomes. RNG audits sit with independent testing labs (eCOGRA, iTech Labs, GLI), and complaint procedures sit with the regulator. We have no authority to intervene.
- Bonus claims and promotional codes. If a code on a casino's site does not work, the operator is the right channel; we report bonus terms but we do not run the promotions.
- Help with gambling itself. If gambling has stopped feeling like entertainment, please talk to GamCare's National Gambling Helpline on 0808 8020 133. The line is free, 24/7 and confidential. The full set of UK support services and the early-warning signs are on our Responsible Gambling page.
Response times
Most messages get a substantive reply inside 24-48 working hours (Monday to Friday, UK time). Editorial corrections that need verification on the operator's side may take 3-5 working days because we want to confirm the fix before publishing it. Privacy requests follow the legally-required 30-day window — usually faster, but the law is the ceiling.
If you have not heard back within the windows above and you used the right address, please re-send. Inboxes occasionally lose things; we'd rather get a duplicate than miss your first message.